
	The Willamette Galley A Bi-Monthly Newsletter Volume 5, Issue 1, January 2002

Upcoming STC Telephone Seminars

STC is offering six telephone seminars in 2002. Beginning January 16th, two seminars will be offered each month through March 2002. Telephone seminars have been very successful in bringing cost-effective training to STC members and others seeking to improve their skills and knowledge. This year, STC is offering online registration at www.stc.org/seminars.html.

In the first seminar, Basil White will discuss "Building a Product, Manual, and Web Site Using Customer-Focused Design." The seminar will be held on January 16, from 1:00-2:30 p.m. EST.

Conducted by Washington, D.C. consultant and STC member, White will teach a strategy for using a goal hierarchy, a process flowchart, and a product state table to construct a customer-focused plan for every facet of a product--its interface, documentation, online help, training materials, and customer service.

For details, including an explanation of how telephone seminars work, please visit www.stc.org/seminars.html.

The second January seminar is scheduled for January 30th, from 1:00-2:30 p.m. EST. Titled "Developing a Strategic Framework for Technical Marketing Communication," it will be led by Sandra Harner and Tom Zimmerman.

Other seminars scheduled for 2002 are:

February 6, "From World-Weary to World-Ready: Usability for International Users." Hans Fenstermacher will lead the presentation.
February 20, "Creating Effective Documentation Plans." John Hedtke is the presenter.
March 6, "Communicating Clarity: Make your Technical Marketing Matter." The seminar leader is Pamela Selker Rak.
March 20, "Creating Usability Goals: Understanding What Usability Means to Your Users." Whitney Quesenbery will lead the presentation.

The cost for each seminar is $125.00 US and $140.00 Canadian. Overseas participants should contact the STC office. An additional $10.00 will be charged for registration received less than five days before the seminar.

As cost-effective and time-efficient ways of improving your skills and knowledge, telephone seminars are much like a large conference call, but in a more controlled environment. Simply dial the 800 number from your telephone, enter the provided personal identification number, and you're connected. Then sit back and listen to the presentation and join in the discussions. For one registration, several employees at a company may benefit from the seminar presentation and develop their own interactive discussions.